Help Center

Frequently Asked Questions

Everything you need to know about ordering custom uniforms in the UAE — from minimum orders and lead times to branding, fabrics, delivery and reorders. Can't find your answer? Message our team.

Ordering & Quotes

How do I place an order or get a quote?

The fastest way is to message us on WhatsApp at +971 58 612 8986 or use the enquiry form on any product page. Tell us the garment types, quantities, sizes and any branding, and we'll come back with a quote and design proposal. You can also visit our Bur Dubai showroom to see fabrics and samples in person.

Is submitting a configuration or enquiry a binding order?

No. For custom and bulk categories, submitting your requirements is a request for a quote, not a binding order. No payment is taken until you review and approve a formal quote. A binding order is created only once you confirm the quote in writing (or complete online payment for ready-stock items).

Can I order just one uniform, or only in bulk?

It depends on the item. Ready-stock apparel can be ordered in small quantities, while custom and bulk categories carry a minimum order quantity (MOQ), usually 50 pieces per design. Tell us what you need and we'll advise the best route.

Do you have a showroom I can visit?

Yes. Our showroom is at New Gold Souq, Al Mina Street, Bur Dubai, open 9:00 AM to 9:00 PM. You can compare fabrics, check colours, confirm sizing and see sample garments before you order.

Can individuals order, or do you only supply businesses?

We supply businesses and organizations of every size — from a single small team to programs covering thousands of employees. Individuals can also order ready-stock apparel and accessories.

Minimum Orders & Pricing

What is your minimum order quantity?

Most custom designs have a minimum order of 50 pieces per design. The 50-piece minimum is per design, not per size, so you can spread it across your team's full sizing range. Orders below the MOQ may be possible with a small-batch surcharge, which we confirm before production.

How much do custom uniforms cost?

Pricing depends on the garment type, fabric, quantity, customization (embroidery, printing, colour matching) and delivery requirements. Because every program is different, we don't publish blanket prices — send us your requirements on WhatsApp for an accurate quote, usually the same day.

Do your prices include VAT?

Prices are quoted in UAE Dirhams (AED) and are exclusive of VAT unless stated otherwise on your quote. Your formal quote will show the full breakdown.

How long is a quote valid?

Quotes are typically valid for 14–30 days. If fabric or material costs change significantly before you confirm, or if your requirements change, we may revise the quote — we'll always confirm any change with you first.

Do you offer discounts for large or repeat orders?

Yes. Larger volumes and ongoing programs benefit from better per-unit pricing. Because we keep your spec on file, repeat and reorder pricing is quick to confirm.

Customization, Branding & Design

Can you add our company logo to the uniforms?

Yes. We do in-house embroidery and printing, so we can add your logo, name badges, department marks and rank insignia. Send us your artwork and we'll advise the best method (embroidery, screen print or DTF) for your design and garment.

Can you match our exact brand colours?

Yes. We offer Pantone colour matching for fabric dyeing and branding, so your uniforms align with your brand guidelines.

Will I see a design before full production?

Yes. For any custom or branded order we prepare a design proof and, where relevant, a physical sample for your written approval before we start full production. Nothing is cut until you're happy.

Do you help with the design if we don't have artwork ready?

Yes. Our design team offers free consultations to help you choose colours, fabric weights, styling and logo placement that suit your brand and industry.

Can different departments have different colours or styles?

Absolutely. Department colour-coding and role-specific styling are common in the programs we produce — every role stays identifiable while the whole organization reads as one brand.

Do you offer modest-dress and hijab-friendly options?

Yes. Modest-dress cuts, longer lengths and hijab-coordinated colours are available across our uniform ranges.

Production & Lead Times

What is your typical lead time?

Standard production is around 7–10 business days once your design proof, sizing and fabric are approved. Timelines vary with order size, customization and season, and are confirmed on your quote.

Can you handle urgent or rush orders?

In many cases, yes. Rush timelines depend on order size and current capacity — tell us your deadline and we'll let you know what's achievable.

Do you provide a sample before bulk production?

Yes. A design proof and sample garment are prepared for your approval before we cut fabric for the full order, so you can confirm fit, colour and finish first.

How do you manage sizing for a large team?

We can run coordinated sizing sessions and keep your size curve on file, so rollouts and new-joiner orders fit correctly without repeated measuring. Made-to-measure is available for leadership or specific roles.

Fabrics & Quality

What fabrics do you use?

We select fabrics specifically for the UAE climate — breathable, durable and colour-fast through repeated washing and daily wear. Options range from wool-blend suiting and poly-viscose tailoring to antimicrobial medical fabrics, heavy drill workwear, FR-treated and certified hi-vis materials, depending on the garment.

Are your uniforms durable enough for daily industrial use?

Yes. Workwear and industrial garments are built at the failure points — reinforced seams, knees and pockets — and produced in fabrics rated for hard daily use and industrial laundering.

How do you ensure consistent quality?

Every order passes through our quality process: fabric inspection on arrival, real-time checks during production, and a three-step pre-delivery inspection (visual, functional, and packing/labelling). See our Quality Assurance page for the full process.

Can you supply safety-certified garments (hi-vis, FR)?

Yes. We produce certified hi-vis garments and FR-treated options specified to your safety standard, with compliance labelling maintained so kit passes site induction checks.

Delivery & Coverage

Which areas do you deliver to?

We deliver across all seven emirates — Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain — and we ship internationally for clients based outside the UAE.

How much does delivery cost?

Delivery charges, where applicable, are confirmed at the quote or checkout stage and depend on order size and destination. Bulk orders often qualify for complimentary delivery.

Can you deliver in time for a specific date, like an opening or event?

Yes. For openings, events and seasonal deadlines we schedule production backwards from your date. Share your deadline early and we'll plan to land the order before you need it.

Payment

What payment methods do you accept?

We accept the payment methods shown at checkout or on your invoice. Ready-stock items are paid in full at checkout; quote-based orders are invoiced per the terms on your quote.

Do I need to pay a deposit for custom orders?

Custom orders are typically invoiced with a deposit before production and the balance before or on delivery — the exact terms are stated on your quote. Production begins once the deposit is received and the proof is approved.

Is it safe to pay online?

Yes. Online payments are processed by a secure third-party payment provider. We receive confirmation of payment but never collect or store your card details.

Reorders & Account Management

How do reorders work?

We keep your specification, sizing and artwork on file, so reorders and new-joiner orders reproduce the originals exactly — usually within days and without repeating the design and approval stage.

Can multiple branches or sites order under one program?

Yes. Multi-site organizations run one retained program spec with per-location quantities, so every branch looks identical while ordering is managed centrally.

Will this year's colours match last year's order?

Yes. We control dye lots so reorders match previous batches — mixed old-and-new teams stay visually consistent.

About UAE Uniforms

How long have you been in business?

UAE Uniforms has been manufacturing and supplying uniforms since 2010 — over 16 years serving businesses across the UAE, the GCC, and clients in Africa and Asia.

What industries do you serve?

More than 100, including aviation, healthcare, hospitality, security, industrial and energy, corporate and government, retail, education, transport and many more. You can browse by product under Order by Category or by sector under Shop by Industry.

What makes UAE Uniforms different?

Design, production, embroidery and quality control all happen in-house in our Bur Dubai workshop. That means we control quality end to end, offer lower minimums than large overseas manufacturers, turn samples and reorders around quickly, and give you direct WhatsApp access to our team.

How can I contact you?

Call or WhatsApp us at +971 58 612 8986, email order@uaeuniforms.com, or visit our showroom at New Gold Souq, Al Mina Street, Bur Dubai. We're open 9:00 AM to 9:00 PM.

Still have a question?

Message our team on WhatsApp for a fast answer or a same-day quote.