Refund & Exchange Policy
We want you to be completely satisfied with your uniforms. This policy explains when items can be returned, exchanged or refunded, and how to arrange it. It applies to purchases from UAE Uniforms (uaeuniforms.com) and our Bur Dubai showroom.
1. Ready-Stock Items
Unbranded, ready-stock apparel (such as plain t-shirts, polos, trousers, aprons and accessories) may be returned or exchanged within 14 days of receiving your order, provided the item is:
• Unworn, unwashed and undamaged, with all original tags attached;
• In its original packaging; and
• Accompanied by proof of purchase (order number or receipt).
Exchanges for a different size or colour are subject to stock availability. If your preferred size is unavailable, we will offer an alternative or a refund.
2. Custom, Branded & Embroidered Items
Because they are produced to your specification, custom-made, branded, printed or embroidered uniforms cannot be returned or refunded unless they are faulty or differ from the approved order. To protect you, we confirm sizing, colours and artwork with a written quote and, where applicable, a design proof before production begins. Please check these carefully — production starts only after your approval.
3. Faulty, Damaged or Incorrect Items
If an item arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery. We will arrange a free replacement, repair or full refund (including any delivery charge) once the item has been inspected. This applies to custom items as well as ready stock.
4. How to Request a Return or Exchange
Email info@uaeuniforms.com or WhatsApp +971 58 612 8986 with your order number and the reason for the return. Our team will confirm eligibility and give you return instructions. Items can be returned by courier or in person at our Bur Dubai showroom.
5. Refunds
Approved refunds are issued to your original payment method within 7–14 business days of us receiving and inspecting the returned goods. Refund amounts include VAT. Original delivery charges are refunded only where the return is due to our error or a faulty item. Return shipping for change-of-mind returns is the customer’s responsibility.
6. Non-Returnable Items
For reasons of hygiene and customisation, the following cannot be returned unless faulty: custom or embroidered garments; items made to non-standard measurements; underwear, socks and headwear worn against the skin; and any item that has been worn, washed, altered or had its tags removed.
7. Bulk & Corporate Orders
Bulk and managed-uniform-program orders are governed by the terms of their individual quotation or contract, which take precedence over this policy where they differ.
Contact
UAE Uniforms · Shop 23, Al Mina Street, opposite Port Rashid, Bur Dubai, UAE
info@uaeuniforms.com · +971 58 612 8986
This policy is provided for general guidance and does not affect your statutory rights under UAE consumer protection law.