Privacy Policy

UAE Uniforms ("we", "us", "our") is committed to protecting the privacy of everyone who visits our website, requests a quote, or places an order with us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have. It applies to uaeuniforms.com and to any orders or enquiries handled through our showroom, phone, email or WhatsApp.

By using our website or services, you agree to the collection and use of information in line with this policy.

1. Information We Collect

We only collect information that helps us respond to your enquiry, prepare accurate quotes, and fulfil your order. This includes:

• Contact details — your name, company or organization name, email address and phone number.
• Delivery information — delivery address, emirate or country, and any special delivery instructions.
• Order details — garment types, sizes, quantities, fabric and colour selections, and any logo, artwork or embroidery files you supply.
• Communications — messages you send us by email, WhatsApp, our contact forms, or in person, and our replies.
• Payment confirmation — for any items paid online, payment is processed by a secure third-party payment provider. We receive confirmation of payment but do not collect or store your card numbers.
• Website usage data — basic technical information such as browser type and pages visited, collected through standard analytics to help us improve the site.

2. How We Use Your Information

We use the information we collect to:

• Prepare and send quotes and design proposals;
• Process, produce and deliver your order;
• Keep you updated on order status and respond to your questions;
• Retain your specifications, sizing and artwork on file so that reorders and new-joiner orders can be produced quickly and consistently;
• Improve our products, website and customer service;
• Meet our legal, tax and record-keeping obligations in the UAE.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

3. Sharing Your Information

We only share your information where necessary to run our business, and only with parties bound to keep it confidential. This may include trusted delivery and logistics partners, our payment provider, and IT or hosting service providers who support our website and systems. We may also disclose information where required by law or by a competent authority in the United Arab Emirates.

4. Logos, Artwork & Brand Materials

Any logos, artwork or brand files you provide are used solely to produce your order. We keep them on file to support reorders unless you ask us to delete them. We do not use your brand materials for any purpose other than fulfilling your order without your permission.

5. Data Storage & Security

Order and account information is stored securely, and access is limited to staff who need it to fulfil your order. We apply reasonable technical and organizational measures to protect your data against unauthorized access, loss, alteration or misuse. While no method of transmission or storage is completely secure, we work to protect your information at every stage.

6. Data Retention

We keep your information for as long as needed to fulfil your orders, support reorders, and meet our legal and accounting obligations. When information is no longer required, we take steps to delete or anonymize it.

7. Cookies

Our website may use cookies and similar technologies to keep the site working correctly and to understand how visitors use it. You can control or disable cookies through your browser settings, though some parts of the site may not function as intended if you do.

8. Your Rights

You may ask us to:

• Provide a copy of the personal information we hold about you;
• Correct information that is inaccurate or incomplete;
• Delete your information, subject to any records we are legally required to keep.

To make a request, contact us at order@uaeuniforms.com. We will respond within a reasonable time.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with an updated date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Email: order@uaeuniforms.com
• Phone / WhatsApp: +971 58 612 8986
• Address: New Gold Souq, Al Mina Street, Bur Dubai, United Arab Emirates